Lottery Operations Manager
6 days ago
We are seeking a highly motivated and experienced Lottery Operations Manager to join our team in Glendale, Arizona. This role is a key part of our operations team, responsible for overseeing day-to-day lottery processing operations.
Key Responsibilities:- Lead and ensure successful lottery processing operations by supervising and training a team of Operations Associates, making recommendations for operational improvements, and providing technical support.
- Serve as the first point of contact for our Operations Associates and support escalations, including facility issues, product outages, and staffing gaps.
- Support back-end operations and quality control by maintaining ticket equipment, ensuring process integrity, and monitoring execution of processes by team members.
- Prepare daily, weekly, and monthly reports on shift performance metrics and escalate issues to the Operations Manager.
- Oversee retail operations, including sales, inventory, cash management, and EOS draw reconciliation.
- Assist with various ad-hoc duties and projects as needed.
- Junior level supervisory/lead experience.
- Prior experience in retail, warehouse, or logistics operations.
- Moderate technological know-how with the ability to troubleshoot and solve basic technical issues.
- The ability to lift up to 40 pounds as needed.
- You have a strong work ethic and a 'get it done' mentality.
- You are known for your ability to pivot under pressure and remain calm.
- You are resourceful and self-reliant, able to navigate uncharted territory.
- You prioritize teamwork and enjoy helping others succeed in their roles.
- You possess high attention to detail and organizational skills.
- $22-$26 hourly pay rate.
- Benefits package comparable to leading tech companies.
- 401k plan.
- Paid parental leave.
- Dedication to ongoing learning through our Speaker Series.
- Culture of trust and accountability.
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Operations Supervisor
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