Operations Director

3 weeks ago


Lowell, Massachusetts, United States Oak View Group Full time
Job Title: Director of Operations

Oak View Group is seeking a highly skilled and experienced Director of Operations to join our team. As a key member of our operations team, you will be responsible for managing the day-to-day operations of our venue, including maintenance, set-up, and tear-down of events.

Key Responsibilities:
  • Manage the daily operation and maintenance of the facility and all associated systems, including HVAC, Ice Plant, boilers, chillers, sound systems, electrical, plumbing, fire protection, life safety, workplace safety, communications, scoreboard systems, pest control, and custodial services.
  • Prepare, track, control, and analyze budgets, and participate in developing and administering the facility's operations and capital budgets.
  • Assist with the advancement and communication of event information to relevant departments and staff, and manage event set-up and tear-down, including basketball floors, stage risers, chairs, signs, and banquet functions.
  • Act as the liaison with City and University Services for facility-related functions, such as City Codes, parking, licenses, permits, inspections, and warranties.
  • Select, train, motivate, and evaluate staff, and provide or coordinate training, address deficiencies, and implement discipline and termination procedures.
  • Ensure compliance with health and safety regulations, and develop and update management reports and manuals, such as the Operations Manual, Annual Preventative Maintenance Plan, Annual Facility Report, and Fire Code Rules & Regulations.
  • Continuously improve operations, decrease turnaround times, streamline work processes, and provide quality customer service.
  • Establish and maintain effective working relationships with staff, facility stakeholders, and users, and direct and monitor the work of contractors, engineers, and architects on building projects and regular maintenance related items.
  • Maintain hazardous materials communication programs, material safety data sheets, and stay updated on Federal, State, OSHA and Local regulations.
Requirements:
  • B.S. or B.A. degree from an accredited college/university.
  • 5-7 years experience in facility operations management preferred.
  • Must show demonstrated knowledge of physical plant management, supervisory skills and experience in work crew supervision in facility operations.
  • Ability to work event nights, weekends and holidays as required.
  • Ability to stand and walk for extended periods, climb stairs, and occasionally lift up to 40 lbs.
  • Knowledge of budget preparation and control.
  • Knowledge of OSHA requirements.
  • Basic Knowledge of boilers, chillers, refrigeration and ice making.
  • Basic Knowledge of Fire Alarm / Fire Protection systems.
  • Understanding of operational characteristics of events, principles of supervision and training, facility use contracts, fire and public safety regulations, and A/V equipment and electronic systems.
  • Proficiency in Microsoft Office applications, word processing, spreadsheets, databases, presentation software, and Internet software.
  • CAD experience is preferred.
  • Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment.
  • Strong oral and written communication skills. Ability to speak, read and write in English.
  • Possession of, or ability to obtain, a current CPR certificate is preferred.
  • Ability to obtain certification to operate forklift and other equipment as needed.
  • Valid drivers license required.
  • Ability to work well in a team-oriented, fast-paced, event-driven environment.
  • Working knowledge of equipment safety, facility maintenance and housekeeping.
  • Excellent customer service skills.

Oak View Group is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that reflects the diversity of our communities and promotes inclusivity and respect for all employees.



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