Parts Counter Specialist
3 weeks ago
This role involves assisting customers by accurately identifying required items, utilizing parts catalogs and computer systems, processing merchandise orders, and making necessary entries to the inventory control system. The position also entails distributing special order parts, receiving warranty parts, and maintaining shelf stock.
Key responsibilities include:
- Collaborating with the parts team to enhance department profitability
- Utilizing catalogs, John Deere Vision, or computer systems to locate replacement part stock numbers and prices
- Ordering and receiving parts from John Deere and other vendors
- Fulfilling customer orders from stock
- Ensuring technicians receive the correct parts in a timely manner
- Receiving and shipping parts as needed, adhering to DOT guidelines
- Tracking lost sales
- Picking up and delivering parts for customers and vendors as necessary
- Maintaining periodical parts returns as needed
- Attending training classes and store meetings
- Examining returned parts to determine if defective and exchanging parts or refunding money
- Marking and storing parts in the stockroom according to a prearranged system
Additionally, the role requires:
- Ensuring defective merchandise is properly tagged with date, hours used, serial number, model number, and correct part number, and placed in warranty bins
- Returning all unsold merchandise immediately to the correct stock location
- Notifying the Parts Manager of discrepancies between inventory records and shelf quantities
- Assisting with annual physical inventory
- Adhering to the safety policies of Dobbs Equipment and the clients for whom we work
Requirements for this position include:
- Forklift Certification
- Parts counter experience
- Or three to six years related experience and/or training
- Broad-based computer skills
This role requires the ability to solve practical problems and deal with a variety of concrete variables in situations where standardization exists.
Dobbs Equipment is an Equal Employment Opportunity (EEO) and Affirmative Action employer. We make all employment-related decisions based on an individual's qualifications and job performance.
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