Front Desk Associate

7 days ago


WilkesBarre, Pennsylvania, United States Mohegan Full time
Unlock Your Potential with Mohegan

About the Role

We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team. As a Front Desk Clerk, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience.

Key Responsibilities

• Anticipate and respond to guests' needs, maintaining a positive and professional demeanor at all times.
    • Resolve guest complaints and concerns in a timely and effective manner.
    • Maintain complete knowledge of hotel features, services, room rates, and promotions.
    • Process guest check-ins and check-outs, verifying registration card information and collecting payment as necessary.
    • Direct Bell Persons to escort guests and transport their luggage to the room.
    • Handle overbooked or walked guests, ensuring a smooth and efficient experience.
    • Accept and record wake-up call requests, and communicate pertinent guest information to designated departments.
    • Resolve discrepancies on the room status report with Housekeeping, and match the bucket check to the in-house guest ledger report.
    • Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
    • Promote superior guest service and maintain a professional demeanor at all times.

Requirements

• High school graduate or equivalent vocational training certificate.
    • Good communication skills, both verbal and written.
    • Ability to compute basic arithmetic and input information into the property management system.
    • Previous experience as a Front Desk Clerk is preferred.
    • Ability to work various shifts, weekends, holidays, and flexible hours.
    • Ability to withstand prolonged standing.

What We Offer

Mohegan is committed to providing a positive and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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