Front Desk Associate
7 days ago
About the Role
We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team. As a Front Desk Clerk, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience.
Key Responsibilities
• Anticipate and respond to guests' needs, maintaining a positive and professional demeanor at all times.
• Resolve guest complaints and concerns in a timely and effective manner.
• Maintain complete knowledge of hotel features, services, room rates, and promotions.
• Process guest check-ins and check-outs, verifying registration card information and collecting payment as necessary.
• Direct Bell Persons to escort guests and transport their luggage to the room.
• Handle overbooked or walked guests, ensuring a smooth and efficient experience.
• Accept and record wake-up call requests, and communicate pertinent guest information to designated departments.
• Resolve discrepancies on the room status report with Housekeeping, and match the bucket check to the in-house guest ledger report.
• Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
• Promote superior guest service and maintain a professional demeanor at all times.
Requirements
• High school graduate or equivalent vocational training certificate.
• Good communication skills, both verbal and written.
• Ability to compute basic arithmetic and input information into the property management system.
• Previous experience as a Front Desk Clerk is preferred.
• Ability to work various shifts, weekends, holidays, and flexible hours.
• Ability to withstand prolonged standing.
What We Offer
Mohegan is committed to providing a positive and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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