Branch Operations Coordinator Professional
7 days ago
About Wells Fargo
We believe that a meaningful career is much more than just a job. It's about finding all of the elements that help you thrive, in one place.
At Wells Fargo, we offer a competitive salary and robust benefits package to support your work-life balance and well-being. We celebrate being your authentic self and empower you to grow.
We ranked in the top three on the 2024 LinkedIn Top Companies List of best workplaces "to grow your career" in the U.S.
About this Role
We are seeking a Branch Operations Coordinator for our National Branch Network as part of the Consumer, Small & Business Banking division. This role supports customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers.
Responsibilities
- Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers.
- Complete operational activities while minimizing risks under established policies.
- Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization.
- Support the Branch manager in operational tasks and scheduling.
- Resolve issues related to daily operations of the teller line, under direction of regional banking management.
- Support customers and employees in resolving or escalating concerns or complaints.
- Receive guidance from managers and exercise judgment within defined policies and procedures.
- Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions.
- Identify information and services to meet customers financial needs.
- Motivate a diverse team to achieve full potential and meet established business objectives.
Requirements
- 2+ years of customer service and issue resolution experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Salary Information
The estimated salary for this role is around $45,000-$60,000 per year, depending on location and experience.
Location
This position is located at 135 3rd Ave, HAVRE, MT 59501.
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