Assistant Manager

2 weeks ago


Virginia Beach, Virginia, United States GO Car Wash Full time

Job Title: Assistant Manager

Job Summary:

The Assistant Manager is a key member of the GO Car Wash team, responsible for ensuring the smooth operation of our car wash sites. This role requires a strong focus on customer service, team management, and sales growth.

Key Responsibilities:

  • Partner with the General Manager to recruit, train, and develop a high-performing team.
  • Ensure compliance with GO onboarding, orientation, and training processes for all new team members.
  • Provide ongoing development, coaching, and counseling to high-potential hourly team members.
  • Drive local volume and sales through strategic community outreach and marketing efforts.
  • Monitor site metrics and provide ad-hoc reporting to support business decisions.
  • Act as a steward of resources and manage supplies, products, and chemicals responsibly.
  • Handle customer issues and complaints in a timely and professional manner.

Requirements:

  • Ability to deliver results independently and collaboratively as part of a team.
  • Commitment to superior teammate and customer experience and operational excellence.
  • Strong work ethic and commitment to driving sales.

Preferred Qualifications:

  • Previous customer service experience.
  • Previous sales experience.
  • Previous car wash experience.

Education:

High School Diploma or equivalent preferred.


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