Transformation Specialist

4 days ago

San Francisco, California, United States Omada Health Full time

Omada Health is a pioneering virtual-first chronic care provider dedicated to empowering individuals to achieve lifelong health. As a Transformation Specialist, you will play a pivotal role in enhancing customer experiences and driving business growth through the strategic application of our Salesforce and Gainsight platforms.

About the Role:

  • You will lead the design and implementation of Salesforce and Gainsight solutions to develop, execute, and optimize customer journeys and touchpoints, thereby enabling the Customer Experience team to engage customers and launch successful marketing campaigns.
  • You will oversee customization of Salesforce and Gainsight, including custom objects, flows, validation rules, and approval processes, reporting, and dashboards tailored to the needs of Customer Experience and B2C Marketing teams.
  • You will ensure seamless integration between Salesforce, Gainsight, and other systems to maintain a cohesive view of customer interactions.
  • You will implement data governance and integrity protocols to ensure accuracy and consistency across platforms.
  • You will support the build of datasets for Revenue Operations Managers and Forecasting Team to develop insightful reports and dashboards that measure the effectiveness of customer engagement efforts and B2C marketing strategies.
  • You will handle inbound user requests, troubleshoot, and respond to them in a timely manner.
  • You will partner with cross-functional stakeholders to understand business needs and translate them into technical solutions.

Requirements:

  • 7+ years of experience with Salesforce administration and configuration, and 1-2 years with Gainsight in a B2C environment, preferably within digital health or similar industries.
  • Salesforce certification required; Gainsight Administrator certification highly desirable.
  • Bachelor's degree in Information Technology, Business, Marketing, or a related field.
  • Strong understanding of customer experience strategies and B2C marketing principles.
  • Proven ability in data analysis, process automation, and solution optimization.
  • Exceptional analytical skills with a track record of turning data into actionable insights.
  • Strong communication and interpersonal skills, with an ability to work effectively with cross-functional teams.

What We Offer:

  • Competitive salary: $130,000 - $162,000 per year.
  • Generous annual cash bonus.
  • Stock options.
  • Remote first work from home culture.
  • Flexible Time Off to help you rest, recharge, and connect with loved ones.
  • Generous parental leave.
  • Health, dental, and vision insurance (and above market employer contributions).
  • 401k retirement savings plan.
  • Two giftable Omada enrollments per calendar year.
  • Lifestyle Spending Account (LSA).
  • Mental Health Support Solutions.

Culture at Omada:

  • We cultivate trust by listening closely and operating with kindness.
  • We seek context by asking to understand and building connections.
  • We act boldly by innovating daily to solve problems, improve processes, and find new opportunities for our members and customers.
  • We deliver results by rewarding impact above output.
  • We succeed together by prioritizing Omada's progress above team or individual.
  • We remember why we're here by pushing through challenges to change healthcare because we know the destination is worth it.

About Omada Health:

Omada is a leading virtual-first chronic care provider that nurtures lifelong health, one day at a time. Our care teams implement clinically-validated behavior change protocols for individuals with prediabetes, diabetes, hypertension, and musculoskeletal issues for consistent improvements that stack up. With more than a decade of experience and data, and 29 peer-reviewed publications that showcase our clinical and economic results, we improve health outcomes and help contain healthcare costs.

Our scope exceeds 1,900+ customers, including health plans, health systems, and employers ranging in size from small businesses to Fortune 500s. Omada is the first virtual provider to join the Institute for Healthcare Improvement's Leadership Alliance, reflecting our aim to complement primary care providers for the benefit of our members, and affirming our guarantee to every partner: Omada works different.

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