Client Support Specialist
3 weeks ago
Job Summary:
The Client Support Specialist role at Carle Health involves assisting employer groups with their healthcare options and working closely with Client Consultants to resolve problems and answer questions. This position requires strong organizational skills, effective communication, and problem-solving abilities.
Key Responsibilities:
- Manage the internal aspects of the group renewal process.
- Act as the liaison to employer groups and brokers on behalf of HAMP Client Consultants in their absence.
- Work with other departments to order various usage reports.
- Attend implementation meetings with Sales and Operational staff.
- Coordinate information gathering and flow to value-added partners.
- Manage materials and supplies for on-site employee presentations.
- Work within the Salesforce tool for account management and retention.
- Provide support for standardized and ad hoc reporting, RFP process, and new sale support.
- Service groups and brokers for all markets.
- Assist with prospective broker contracting and handling initial points of contact.
Requirements:
- One year of experience with Microsoft Word and Excel.
- Strong organizational skills, effective communication, and problem-solving abilities.
Equal Opportunity Employer:
Carle Health is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
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