Patient Registration Specialist

5 days ago


Grapevine, Texas, United States Baylor Scott & White Health Full time
Job Summary

The Patient Registration Specialist 1 obtains current and accurate demographics and insurance information in order to register patients, verify insurance benefits, and negotiate and collect patient financial responsibilities.

Work Schedule

This is a full-time position with a Monday to Friday schedule from 6:00 am to 2:30 pm.

Key Responsibilities

* Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing.
* Registers patients at multiple locations and works multiple areas within the department. Knows the patient flow processes in each area. Identifies process improvement opportunities that promote team concepts with co-workers while improving revenue cycle functions and the patient experience.
* Interacts on an ongoing basis with other areas and departments in order to provide appropriate information related to such items as patient delays, change of schedules intra-departmentally and interdepartmentally.
* Verifies patient eligibility for insurance coverage and appropriate benefit levels for anticipated services. Calculates and collects patient liability dues according to financial clearance policies related to existing and bad debt accounts. Determines patient liability and advises patients of deposit requirements per policy. Negotiates payment arrangements with patients where necessary per policy.
* May be accountable for performing cashiering responsibilities according to established policies and procedures; could potentially consume the bulk of the incumbent's responsibilities within the department.
* Assists patients to nursing units by providing directions, personal escort, and medical mobility assistance (e.g., wheelchairs), when applicable.
* Adheres to compliance with regard to order validations, cash policy requirements, government payor requirements, and patient safety requirements for appropriate patient identification.
* Appropriately escalates potential service issues to management when necessary.

Requirements

* Requires good listening and communication skills, and professional telephone etiquette.
* Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health, and suffering patients in addition to life or death situations.
* Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills.
* Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.
* Excellent data entry, numeric, typing, and computer navigational skills.
* Basic computer skills and Microsoft Office.

Compensation

This position offers a competitive salary range of $45,000 - $55,000 per year, depending on experience.
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