Retail Customer Service Representative

5 days ago


Waco, Texas, United States EZCORP Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing sales and loans, and maintaining a clean and organized store environment.

Key Responsibilities
  • Provide excellent customer service by greeting customers, interacting with customers in person and on the phone, and resolving customer complaints in a professional and courteous manner.
  • Process sales, loans, and extensions in a timely and accurate manner, ensuring that all transactions are completed in accordance with company policies and procedures.
  • Perform opening and closing store procedures, including counting cash, processing deposits, and maintaining store inventory.
  • Work collaboratively with other team members to achieve sales and customer service goals, and contribute to a positive and productive store environment.
Requirements
  • High school diploma or equivalent required; some college or prior experience in customer service or sales preferred.
  • Minimum 1 year of customer service experience, cashier, or retail experience required.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
  • Ability to multitask, work in a fast-paced environment, and meet sales and customer service goals.
  • Able to pass a criminal background check and drug test, and adhere to all company policies, procedures, and regulations.
About EZCORP

EZCORP is a leading provider of pawn loans in the United States and Mexico, with a commitment to customer service and employee development. We offer a comprehensive benefits package, competitive pay, and opportunities for advancement and professional growth.



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