Customer Experience Specialist

7 days ago


Minocqua, Wisconsin, United States IncredibleBank Full time
About IncredibleBank

We strive to stay on the leading edge of banking technology, providing the best and simplest way for our customers across the country to do their banking. As a Customer Experience Specialist at IncredibleBank, you will be an integral part of delivering exceptional customer experiences.

Job Description

This is a regular full-time, hourly non-exempt position, averaging approximately 40 hours/week. Schedule may vary between the hours of 8:00 am to 5:30 pm CST Monday through Friday and 9 am to 12 pm CST on Saturdays.

You will work on-site at our IncredibleBank branch location in Minocqua, WI. Your primary responsibilities include:

  • Greeting customers at the door, establishing a foundation for a positive interaction, and acting as a customer ambassador for the bank.
  • Gaining a basic understanding of bank products and services to identify opportunities to connect customers with banking partners and grow their financial relationships.
  • Utilizing banking software and systems to assist customers with their banking needs, including processing customer transactions such as deposits, loan payments, withdrawals, etc.
Benefits and Compensation

We offer competitive compensation and benefits that reflect our commitment to our employees' growth and well-being. The estimated annual salary for this position is $45,000-$60,000 depending on experience. You will also receive over 30 days off per calendar year, including 18 days of PTO, plus holidays and observed Bank Holidays.

Please visit our website to learn more about our total rewards package and what we have to offer.


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