Network Infrastructure Specialist
5 days ago
**Job Title:** Network Infrastructure Specialist
We are seeking a highly skilled Network Infrastructure Specialist to join our team at Pomeroy. As a key member of our IT department, you will be responsible for installing, maintaining, and troubleshooting complex network systems.
**Key Responsibilities:**
- Assist in investigating and resolving complex installations and maintenance matters of significance.
- Provide on-site field support to customers, including installation, servicing, and repairing systems and equipment.
- Resolve customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
- Instruct customers in the operation and maintenance of systems/equipment.
- Ensure issues are referred to the appropriate personnel/service areas for follow-up, testing, and troubleshooting.
**Requirements:
- 3+ years of field support experience.
- Ticket and asset management.
- Strong hardware/software installation, support, and troubleshooting skills.
- Experience with Windows XP, 10, and 11, Mac OS, and iOS.
- Knowledge of basic networking concepts and Hands&Eyes support.
**Salary:** $60,000 - $80,000 per year, depending on experience.
**Benefits:** Competitive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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