Learning Management System Administrator

6 days ago


Oklahoma City, Oklahoma, United States InsideHigherEd Full time
Job Summary

We are seeking a highly skilled and experienced Learning Management System Administrator to join our team at InsideHigherEd. The successful candidate will be responsible for the maintenance and efficient running of our LMS, as well as providing technical support to students, faculty, and staff.

Key Responsibilities
  • Provide daily assistance with our LMS, including troubleshooting and resolving technical issues
  • Serve as the lead and primary point of contact for the LMS support desk team
  • Communicate effectively with other departments and external entities to resolve technical issues and improve the LMS
  • Develop and present training to faculty, staff, and students on the LMS and other instructional technologies
  • Assist in developing and maintaining an instructional technology knowledge base of accessible documents and videos
  • Lead faculty support and training regarding Section 508 compliance and accessibility standards
  • Perform other related duties as assigned
Requirements
  • Bachelor's degree in a related field
  • Minimum 3 years' experience in an educational setting, including technical support, LMS experience, and technology training creation and facilitation
  • Exceptional proficiency with computers, the Internet, and technology
  • Strong interpersonal, customer service, and active listening skills
  • Ability to communicate effectively by phone, email, and in-person
  • Ability to work in a busy and diverse team environment
Preferred Qualifications
  • Master's degree in a related field
  • 2 years of experience in education with experience in LMS administration, teaching in an LMS, and creating and running SQL queries
Work Environment

This position requires the ability to work in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs. The work is performed in a relatively safe, secure, and indoor office or classroom setting.



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