Strategic Account Manager
3 weeks ago
Key Responsibilities:
- Develop and execute a comprehensive account strategy to drive business growth and profitability.
- Collaborate with the client's leadership team to build and govern business and IT strategies as a strategic partner for IT.
- Respond to client requests, deliver on RFPs, and identify opportunities to propose proactive solutions aligned with the account strategy.
- Ensure client satisfaction, account growth, and profitability as the ultimate accountable for the client relationship.
- Negotiate and manage all commercial matters, acting as a trusted advisor to resolve client business challenges.
- Drive revenue growth by creating and championing high-value propositions for the client.
- Provide business oversight of multiple relationships across client stakeholders, including Hexaware account and operational delivery teams.
- Manage all operational aspects of the business, including forecasting, pipeline development, and updating opportunities in the CRM system.
- Ensure the cadence of client governance and customer satisfaction.
- Travel to client locations in NJ/NY and CT as required.
Required Skills:
- 15+ years of experience in managing delivery, account management, and/or account relationships.
- Experience in selling and managing businesses with digital technologies.
- Delivery/Consulting/Account management background with specific experience in the Insurance sector (P&C).
- Experience in leading global teams, with good collaborative skills across onsite/offshore and cross-functional teams.
- Excellent written and verbal communication/presentation skills, with the ability to create and deliver compelling propositions.
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