IT Solutions Specialist

6 days ago


Étreux, Hauts-de-France, United States DBI Staffing Full time
Job Description

The IT Solutions Specialist is a first-level role with the primary responsibility of providing technology solutions and support to customers. The successful candidate will have excellent technical skills and strong customer service abilities.

Key Responsibilities:
  • Serve as an effective technical resource to customers who contact them directly for timely assistance and high-quality solutions and support.
  • Facilitate and support meeting technology events and tools including video conferences, presentations, client meetings and special events.
  • Collaborate with Firm-wide departments to ensure proper and accurate scheduling and execution of meetings and events.

In this capacity, the IT Solutions Specialist will also install and maintain computer software standards in accordance with departmental requirements and procedures.

Required Skills and Qualifications:
  • Associate's degree (preferred); Bachelor's degree (preferred); or similar work experience;
  • At least 3 years of experience providing direct support to customers in the areas of business solutions, software, hardware and networking technologies (preferred);
  • Advanced proficiency in Microsoft Operating Systems, specifically application installation and configuration processes;
  • Proficiencies in EMS conference Room reservation system; Intapp Time; Citrix, VPN;
  • Excellent communication and problem-solving skills;
  • Able to work independently and as part of a team.
Benefits:

Employees will be provided with an excellent career opportunity in a collaborative environment, in addition to a generous total compensation package with the opportunity to earn bonuses based on individual contribution and firm profitability.

$65,000 - $85,000 per year. The salary may vary based on experience and qualifications.



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