Medical Office Coordinator

13 hours ago


Pittsfield, Massachusetts, United States Community Health Program Inc Full time
About the Organization

Community Health Programs is a network of health centers and caring professionals that provide outstanding primary and preventive care for patients of all ages. Our organization is committed to delivering high-quality healthcare services, dental services, wellness education, and family support services to the communities we serve.

Job Summary

We are seeking a Medical Receptionist to welcome patients to our Health Center and ensure that all pre-exam requirements are met. This role is responsible for collecting co-payments, notifying the clinic of patient arrivals, and supporting the provider's schedules. The ideal candidate will be able to work in a fast-paced environment, manage multiple priorities, and provide excellent customer service.

Essential Duties and Responsibilities
  • Welcome patients to the Health Center and ensure that all pre-exam information is up-to-date and accurate.
  • Collect co-payments and notify the clinic of patient arrivals.
  • Provide schedule support to providers and ensure that patients and providers are notified accordingly.
  • Perform clerical duties as requested and provide information to patients and outside callers.
  • Record and deliver messages, and answer, screen, and route outside calls to the appropriate area or individual.
Competencies
  • Ability to interact with others with tact and diplomacy, and treat others with respect and consideration.
  • Respond appropriately to patient needs and manage difficult or emotional patient situations.
  • Ability to manage multiple priorities, work well under pressure, and complete tasks correctly and on time.
  • Ability to effectively present information in one-on-one or small group situations and respond well to questions.
  • Punctual and reliable, with the ability to maintain schedule commitments.
Requirements
  • High School or Equivalent
  • Spanish speaking/bilingual is a plus
  • Ability to function in a busy office setting and manage difficult or emotional customer situations.
  • Support organization's goals and values, and be flexible.
Physical Requirements
  • See ADA form

We are an equal employment opportunity employer and welcome applications from qualified candidates.



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