Front Desk Associate

3 weeks ago


Ogden, Utah, United States Ogden Clinic Full time

Job Summary:

The Patient Experience Specialist is a vital member of the Ogden Clinic team, responsible for delivering exceptional patient care and administrative support. This role requires a professional and courteous demeanor, with a focus on providing a positive experience for patients and their families.

Key Responsibilities:

  • Front Desk Operations: Greet patients, manage patient flow, and ensure a smooth check-in process.
  • Administrative Support: Enter and verify patient demographics and insurance information, collect co-payments and balances due, and maintain accurate records.
  • Customer Service: Provide excellent customer service to patients, families, and team members, responding to inquiries and resolving issues in a timely and professional manner.
  • Team Collaboration: Work closely with the Practice Administrator and other team members to ensure seamless communication and coordination.

Benefits:

  • Competitive Pay: Starting at $ hourly, with opportunities for higher pay based on experience.
  • Benefits Package: Medical, dental, vision, disability, and other plan coverage options, including a partially company-funded HSA option and in-house discount plan.
  • Employee Perks: Paid Time Off, Holidays, Employee Assistance Program, Scholarship Program, and 401k with generous profit-sharing contributions.

Requirements:

  • Professionalism: Demonstrate a commitment to Ogden Clinic's mission, vision, and values, upholding the highest standards of professionalism and courtesy.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with patients, families, and team members.
  • Organizational Skills: Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.


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