Senior Case Review Specialist for SNAP Programs
6 days ago
We are seeking a highly skilled Senior Case Review Specialist to join our team in New York City. This role will play a critical part in ensuring the integrity of social services programs administered by the Department of Social Services (DSS) and ensuring compliance with statutory, regulatory, and contractual standards.
About Us
New York City's Department of Social Services is responsible for protecting the integrity of social services programs and ensuring that DSS complies with all relevant standards. Within AO, the Office of Quality Assurance & Fiscal Integrity conducts complex internal audits and quality control reviews to identify areas of programmatic deficiencies.
Key Responsibilities
This position involves conducting NCA Supplemental Nutrition Assistance (SNAP) case reviews, monitoring compliance with deadlines for eligibility determinations or applications and recertification measures timelines of expedited SNAP requests. The ideal candidate will also review case processing for timeliness and adequacy of notices, as well as the accuracy of case denials and/or closings.
The selected candidate will observe on-site application and recertification interviews at FIA SNAP locations city-wide to measure quality of service and accuracy of action(s) taken. Additionally, they will review case file information, Paperless Office System (POS) entries, and Welfare Management System (WMS) data to determine if all eligibility factors were accessed correctly and performed timely.
Requirements
To be successful in this role, you will need a baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty.
You will also need to participate in meetings with center and regional managers to discuss review findings, SNAP center reviews conducted, and facilitated corrective action plans. Other related process reviews may be required as needed.
Work Environment
This role is based in New York City, specifically at 4 World Trade Center, with a standard Monday to Friday work schedule from 9 am to 5 pm.
Benefits
We offer a competitive salary range of $73,000 - $103,500 per annum, depending on qualifications and experience. As a City Employee, you may also be eligible for federal loan forgiveness programs and state repayment assistance programs. New York City residency is generally required within 90 days of appointment.
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