Member Service Representative

4 weeks ago


Vancouver, Washington, United States OnPoint Community CU Full time

We're seeking a highly motivated and enthusiastic Member Service Representative to join our team at OnPoint Community CU. As a financial services expert, you will be responsible for providing exceptional member service, performing various financial transactions, and educating members on our products and services.

Company Overview

At OnPoint Community CU, we believe in investing in our employees, members, and community. We're a community-owned credit union, proud of our Oregon heritage and committed to providing excellent member service. Our growth opportunities allow you to reach your personal and professional goals while making a difference in our community.

Job Description

  1. Member Service: Provide exceptional member service, including eye contact, welcome greetings, thanking members by name, and ensuring their needs are fulfilled.
  2. Financial Transactions: Perform and document over-the-counter transactions, determine acceptability of negotiable items, and maintain cash drawers within established guidelines.
  3. Cross-Sale Opportunities: Identify and address member questions and concerns, offering solutions and referring to appropriate staff members or opening products/services as needed.
  4. Lobby Management: Assist with lobby management, ensuring members are helped in a timely manner and feel welcome.
  5. Financial Services Education: Educate members on new financial services and tools, keeping informed on up-to-date offerings.

Required Skills and Qualifications

  • Ability to coordinate multiple tasks simultaneously and prioritize work.
  • Excellent communication and interpersonal skills.
  • Proficient in cash handling, arithmetic, and basic computer skills.
  • High school graduate or GED required. Minimum of 6 months of teller experience in a financial institution, retail sales, or customer service position with cash handling experience.
  • Bilingual skills highly desired.

Benefits

  • Starting pay: $22.00 per hour with no previous banking experience.
  • Floater Tellers receive a 10% differential.

What We Offer

At OnPoint Community CU, we're committed to equity and inclusion, considering all qualified applicants. We believe a diverse and inclusive workplace fosters a welcoming environment. If you're passionate about this opportunity and have the core qualifications, we encourage you to apply.

We're dedicated to providing a fair and inclusive experience for all candidates. If you need any accommodations during the application or interview stage, please let us know. We're committed to making our recruitment process accessible to all.



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