Retail Operations Manager

1 week ago


Brookline, Massachusetts, United States Extra Space Storage Full time
About Extra Space Storage

We are the largest self-storage company in the United States, with over 3,600 stores nationwide.

Compensation Package

$21.00 - $23.00 per hour, plus a monthly bonus opportunity and generous benefits package.

Job Summary

As a Store Manager, you will oversee day-to-day operations at one or more of our facilities. This includes developing customer relationships, improving sales objectives, and ensuring exceptional customer service.

Key Responsibilities
  • Manage day-to-day operations of one or more sites.
  • Develop customer relationships by identifying their storage needs and providing solutions.
  • Improve sales objectives through unit rentals, unit insurance, and moving supplies.
  • Guide new customers through rental processes and agreements.
  • Handle cash, balance receipts, pursue collections, post payments, and process daily bank deposits.
  • Ensure the facility meets the highest cleanliness standards through general maintenance duties.
Requirements
  • 2+ years of customer-facing employment experience.
  • 1+ year of experience in a leadership or supervisory role preferred.
  • Strong computer skills.
  • Current, valid driver's license with access to a reliable personal vehicle (except in NYC).
  • High school diploma or GED equivalent required, a college education is a plus.
Benefits
  • Paid Time Off accrued throughout the year, increasing with years of service.
  • Generous 401(k) match with Traditional and/or ROTH choices.
  • Affordable medical benefit options with up to a $1k annual Health Savings Account employer contribution.
  • EXTRA Healthy Wellness Program with rewards towards your medical premium.
  • BenefitHub discounts: apparel, auto, electronics, entertainment, pets, travel, etc.


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