Front Desk Support Specialist

1 week ago


Kankakee, Illinois, United States Planet Fitness Full time

At Planet Fitness, we are looking for a Front Desk Support Specialist to join our team. As a key member of our front desk staff, you will be responsible for providing exceptional customer service to our members and guests.

About the Role:

  • Greet and welcome members, prospective members, and guests in a friendly and professional manner.
  • Handle all front desk-related activities, including answering phones and assisting callers with various questions.
  • Facilitate updates to member accounts as needed.
  • Respond to member inquiries and concerns in a timely and professional manner.
  • Check members into the system and assist with checkouts.
  • Provide tours of our facilities to prospective members.

What We Offer:

  • A competitive salary range of $40,000 - $55,000 per year, based on experience.
  • The opportunity to work in a dynamic and fast-paced environment.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A 401(k) plan with company match.
  • A generous paid time off policy.

Requirements:

  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Basic computer skills and knowledge of software applications.


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