Heavy Duty Diesel Service Advisor
1 week ago
Job Overview:
Myles Truck Repair & Myles Wrecker Service is seeking a skilled Heavy Duty Diesel Service Advisor to join our team in the greater Atlanta area. As a key member of our heavy-duty repair team, you will be responsible for overseeing the maintenance and repairs of all customer's trucks and equipment.
Salary: $40,000.00 - $52,000.00 per year (based on experience)
About the Role:
The ideal candidate will possess a strong knowledge base of heavy highway equipment and have at least 2+ years of diesel shop/service writing experience. Key responsibilities include:
- Tracking repairs and their causes, scheduling technicians, processing warranties, and maintaining accurate updates for each customer's profile within our database.
- Preparing cost estimates, logging parts needed, allocating time for repairs, and scheduling technicians based on customer needs.
- Communicating with the sales team to ensure transparency with customers and a good customer experience.
- Overseeing shop parts and inventory, ensuring work efficiency, and minimizing company costs.
- Leading and assigning tasks to shop mechanics to maximize productivity and minimize asset downtime.
Required Skills and Qualifications:
- Minimum 2+ years of diesel shop/service writing experience with a strong knowledge base of heavy highway equipment.
- Problem-solving skills and excellent communication skills (written and verbal).
- Strong management skills and ability to work as a team player.
Benefits:
- 401k-eligible after 1 year, we match up to 3.5% weekly efficiency bonus.
- Paid vacation - 1 yr: 1 week, 2 yrs: 2 weeks.
- Paid holidays.
- Boot reimbursement.
- Vision, dental, disability, and hospital programs, life insurance.
- Lunch every Friday.
- Toolbox delivery.
- Uniforms.
- Paid training after 6 months (all travel paid for).
- ASE bonus: $100 for every ASE test, $3 raise for all done.
- Annual reviews.
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