Document Coordinator
2 days ago
Job Overview
We are seeking a skilled Title Specialist to join our team. As a key member of our staff, you will be responsible for handling title procurement, assisting with document processing, and delivering exceptional customer service.
Responsibilities:
- Process and file titles, handle documents, and perform general office tasks.
- Utilize an online phone system to manage calls, answer escalations, and resolve inquiries.
- Check and update vehicle stock, log updates, and provide detailed explanations to customers.
- Scan titles and receive documents via FedEx.
- Drive to local county clerk's offices on a rotating basis to manage title paperwork.
Requirements:
- Prior experience in an office setting with strong customer service skills.
- Ability to process documents meticulously, stay organized, and handle escalated calls.
- Familiarity with Microsoft Office; experience with phone systems is a plus (training on ASAP processing system provided).
- Willingness to grow with our team and learn the details of title processing.
- Auto industry or title processing experience is a bonus but not required.
- High school diploma or equivalent required; higher degree is a plus.
Estimated Salary: $45,000 - $55,000 per year.
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