Senior IT Solutions Architect
3 weeks ago
The Lead Systems Analyst is a key member of our Internal IT team, responsible for working directly with customers to identify, prioritize, deliver, and operate innovative IT solutions. This role involves analyzing and defining IT solutions or process changes to meet customer needs and minimize costs. The Lead Systems Analyst will lead aspects of application lifecycle management, including roadmap planning, delivery, and support to releases. They will own the creation and maintenance of necessary application-related documentation and communication. In partnership with the business, they will drive to ensure the IT solution meets continuously changing business needs.
Key Responsibilities:
- Work closely with Product Owners, SCRUM Masters, and Business Analysts to identify functional and non-functional requirements.
- Develop a deep understanding of support systems and processes to build robust user stories and define epics that align with business requirements.
- Interface with IT and business partners to contribute to and lead analysis aspects of roadmap delivery.
- Create strategies around app support, IT, and business process training.
- Develop key relationships with business and IT leadership to gather high-level requirements, document key business objectives, and assist with work intake.
- Identify, document, and drive resolution to capability gaps and operational risks.
- Support Business Analysts with developing templates, standard operating procedures, knowledge base articles, and other documentation as required to meet operational needs.
- Develop and execute operational readiness strategies.
- Work with business partners to drive corporate change management.
- Lead system health assessments through analysis of application operation, identification of operational risks, and recommendation on lifecycle planning events such as upgrades and decommissions, request for proposal of new software, and strategic roadmap planning.
Requirements:
- Bachelor's degree or combination of experience, education, and training may be accepted in lieu of degree.
- 5 years of work experience supporting applications and systems.
- 5 years of experience with project or product delivery practices, including SDLC, Agile, and Waterfall methodologies.
- Analytic thinking and problem-solving skills.
- Ability to effectively communicate both written and verbally.
- Ability to translate business requirements into functional requirements.
- Demonstrated ability to learn and understand IT and business capabilities or processes in-depth.
- Ability to travel as necessary.
Perks:
- Flexible PTO (designed to offer flexible time away for you).
- Up to 12 weeks paid parental leave.
- Paid Volunteer Time Off.
- Mental health co-erage.
- Quarterly Wellness stipend.
- Fertility benefits.
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