Field Engineer

1 week ago


Grand Rapids, Michigan, United States Netpace Full time
Job Summary

We are seeking a highly skilled Field Engineer to join our team at Netpace. As a Field Engineer, you will be responsible for repairing laptops and desktops in the metro area, including replacing hard drives, motherboards, and keyboards. You will also perform whole unit swaps, repair or replace PC peripherals, and close service tickets in real time using our company-provided phone.

Key Responsibilities
  • Repair laptops and desktops in the metro area
  • Replace hard drives, motherboards, and keyboards
  • Perform whole unit swaps, repair or replace PC peripherals
  • Close service tickets in real time using our company-provided phone
Requirements
  • 1+ years of hands-on experience with laptop and desktop break-fix
  • Computer-building background experience preferred
  • General knowledge of laptop/desktop hardware and software, including basic knowledge of Microsoft applications
  • Ability to resolve basic/non-complex problems as directed
  • Client and/or governmental clearance may be required
  • Police or criminal background verification clearance may be required
Screening Requirements
  • Must be able to complete required product training
  • Must be able to pass drug and background screening
Additional Requirements
  • Must have a reliable car and car insurance
  • Must be willing and able to drive 2-3 hours to deliver services to customers
  • Must be willing and able to work beyond the end of the planned shift (overtime compensation will be provided as required by local, state, and federal law)
Benefits
  • Overtime compensation as required by local, state, and federal law
  • Reliable transportation and car insurance

Netpace is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a safe and inclusive work environment for all employees.



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