Patient Service Representative

7 days ago


Wauwatosa, Wisconsin, United States Advocate Aurora Health Full time
About the Role

We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Advocate Aurora Health. As a key member of our medical office staff, you will play a vital role in ensuring the smooth operation of our clinic and providing exceptional patient care.

Key Responsibilities
  • Register patients, obtain demographic and insurance information, and verify insurance coverage
  • Schedule patient appointments, coordinate cancellations, reschedules, and additions to schedules
  • Provide accurate and detailed information regarding test preparations, arrival times, and directional information
  • Update insurance, financial responsibility, and other data when changes or additions occur
  • Identify, report, and resolve problems regarding registration to appropriate individuals and departments
  • Monitor patient flow to ensure efficient and courteous care
  • Perform visit closure, including checking out patients, scheduling follow-up appointments, and providing visit summaries
Requirements
  • High school graduate or equivalent
  • No experience required, but excellent customer service and communication skills are essential
  • Intermediate computer skills, including experience with Microsoft Office and electronic mail
  • Ability to work in a fast-paced environment with strong attention to detail and accuracy
About Advocate Aurora Health

Advocate Aurora Health is a national leader in clinical innovation, health outcomes, consumer experience, and value-based care. We are committed to providing equitable care for all and offer a comprehensive benefits package to our employees.



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