Help Desk Support Specialist

5 days ago


Columbus, Georgia, United States Columbus State University Full time
About Us

Columbus State University is a dynamic institution that inspires innovation and creativity in its students. As a leading university in the Southeast, we pride ourselves on providing an exceptional education that's accessible, affordable, and deeply personal.

Our core values of Excellence, Creativity, Engagement, Sustainability, Inclusion, and Servant Leadership guide our daily work and commitment to student success. With over 7,000 students from diverse backgrounds, we strive to create a welcoming and inclusive community that fosters growth and development.

Job Summary

The Help Desk Support Specialist - IT Services position plays a vital role in supporting faculty and staff with technical issues related to hardware and software. As a key member of our IT team, you will provide expert assistance, training, and problem-solving skills to ensure seamless technology integration across campus.

This role requires a high level of problem-solving ability, excellent communication skills, and a passion for delivering exceptional customer service. If you're a motivated and detail-oriented individual who enjoys working in a fast-paced environment, we encourage you to apply.

Responsibilities
  1. Analyze user requirements, procedures, and problems to develop effective technical solutions.
  2. Provide support on various software packages, hardware, and peripheral devices, ensuring timely resolution and follow-up.
  3. Install, upgrade, configure, and perform maintenance on software, hardware, and peripheral equipment according to design specifications.
  4. Test and monitor software, hardware, and peripheral equipment to evaluate use, effectiveness, and adequacy for end-users.
  5. Inspect, configure, and prepare equipment for delivery to end-users, adhering to quality standards.
  6. Maintain complete records of daily activities, problems, and remedial action taken in a ticketing database.
  7. Provide timely response and resolution or escalation to serviceable trouble tickets.
Required Qualifications
  • Must be a currently enrolled student at Columbus State University, preferably majoring in Computer Science.
  • Excellent working knowledge of technology, including software applications and hardware components.
  • Highly organized with the ability to multitask, prioritize tasks, and meet deadlines.
  • Self-starter with a strong sense of initiative, able to handle multiple tasks and projects simultaneously.
  • High level of problem-solving ability, combined with excellent communication and interpersonal skills.
  • Scheduling and time management skills are essential, with the ability to work effectively in a team environment.
Salary and Benefits

The estimated salary range for this position is $15-$20 per hour, depending on experience and qualifications. This part-time role offers up to 19 hours of work per week, providing flexibility and opportunities for professional growth.

We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as retirement savings options. Our university prioritizes employee well-being and provides access to mental health resources, fitness programs, and recreational activities.



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