Service BDC Representative
1 month ago
The Service BDC Representative will be responsible for contacting customers for their first service visits, inspections, and service reminders. They will schedule appointments for the customers and document the customers they have contacted, as well as follow up with customers who have missed their appointments. The Service BDC will handle all incoming service appointment phone calls.
Key Responsibilities:
- Schedule service appointments by phone, in person, or via email
- Provide guests with vehicle status information when needed
- Respond to guest concerns via phone, in person, or email
- Answer, transfer, and provide information to incoming calls
- Direct telephone calls to the appropriate parties, as necessary
Requirements:
- A high school diploma or equivalent required
- Call center experience preferred
- Demonstrate excellent phone and verbal communication skills
- MUST speak clearly and have a pleasant phone manner
- Typing and phone skills required
- Must be able to pass a background check and drug screen
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