Customer Service Manager

1 week ago


Brick, United States Burlington Full time
About Burlington

We are a rapidly growing retail brand, dedicated to delivering exceptional customer experiences. Our team is passionate about providing top-notch service and ensuring our stores run smoothly.

As a Customer Service Manager or Retail Operations Supervisor at Burlington, you will be an integral part of our store leadership team. You will work closely with Store Management to drive results, build strong teams, and promote a culture of teamwork and collaboration.

Key Responsibilities

As a key member of our store team, your responsibilities will include:

  • Supervising store functions and associates to ensure efficient operations
  • Maximizing sales results through effective training and coaching
  • Promoting safety and exceptional customer service
  • Cultivating a diverse and inclusive store culture based on teamwork and collaboration
  • Solving issues, making informed decisions, and supervising front-end operations
  • Reinforcing Asset Protection strategies to eliminate shortage
  • Assisting in recruiting, interviewing, and onboarding new associates
Requirements

To be successful in this role, you will need:

  • At least 1 year of supervisory experience in retail
  • Strong interpersonal skills with a positive attitude
  • Ability to work a full-time schedule, including nights, weekends, and holidays
  • Ability to move, handle, and lift store merchandise weighing 40 lbs. or more
Compensation and Benefits

We offer a competitive wage, flexible hours, and an associate discount. Our benefits package includes medical, dental, and vision coverage, life and disability insurance, and a 401(k) plan.

Base Pay: $17.13 - $19.13 per hour



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