Healthcare Appointment Coordinator

1 week ago


Bethesda, Maryland, United States Ivyhill Technologies Full time
Job Description:

We are seeking a skilled Healthcare Appointment Coordinator to join our team at Ivyhill Technologies. As a key member of our staff, you will play a critical role in scheduling appointments for patients seeking medical services.

Responsibilities:
  • Utilize the AVAYA automated Call Distribution system to receive phone calls for appointment-related requests.
  • Accurately and courteously schedule medical appointments, validating and documenting patient eligibility for services.
  • Ensure all appointments are booked, canceled, or rescheduled in accordance with established standards, policies, and business rules.
  • Proactively call patients to schedule appointments with Primary Care Managers or Specialty clinics.
Requirements:
  • Bachelor's degree in healthcare administration, business, or a related field (or equivalent experience).
  • At least six months of experience in healthcare administration, medical treatment facilities, or a related discipline.
  • Effective communication skills and knowledge of medical terminology.
  • Ability to work accurately with strong attention to detail and provide superior customer service.
Benefits:

Ivyhill Technologies offers a competitive salary of $60,000 - $80,000 per year, depending on experience. Additionally, we offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan.



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