Financial Services Associate
7 days ago
The Community Choice Financial Family of Brands is a leading provider of financial services to individuals and families. Our mission is to empower our customers with the tools and resources they need to achieve financial stability and success.
Job Description
As a Customer Service Representative, you will play a vital role in delivering exceptional customer experiences and ensuring that our customers receive the best possible service. Your primary responsibilities will include providing education on our financial products, making recommendations based on customer needs, and assisting with customer account management. You will also be responsible for meeting company performance standards by leveraging business partnerships, obtaining referrals, and participating in community events.
Responsibilities
• Provide exceptional customer service and support throughout the loan or pawn process
• Educate customers on our financial products and make recommendations based on their needs
• Assist with customer account management, including accepting payments, monitoring, and managing customer appointments
• Meet company performance standards by leveraging business partnerships, obtaining referrals, and participating in community events
• Develop strong relationships with customers to build new business and maintain store profitability
Requirements and Qualifications
We are seeking highly motivated and customer-focused individuals who possess excellent communication skills and a strong ability to work in a fast-paced environment. Key qualifications include:
• High school diploma or equivalent required
• Excellent verbal and written communication skills
• Ability to work phone, Point of Sale, Microsoft Office, and other systems
• Must be at least 18 years of age (19 in Alabama)
• Ability to successfully pass a criminal background check
Benefits
Our comprehensive benefits package includes:
• Comprehensive new hire training program
• Paid on-the-job training and professional development programs
• Educational Reimbursement Program up to $10,000 per 12-month period after five years with the Company
• Multiple coverage levels for Medical, Dental, and Vision
• Group Health & Wellness Program
• Traditional 401(k) and Roth 401(k) with Company match
• Options for Flexible Spending Accounts and Health Savings Accounts
• Basic and AD&D Life Insurance
• Optional pet insurance
• Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance
About Us
The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law.
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