Master Handyman Professional for Home Repair and Maintenance

3 days ago


Olive Branch, Mississippi, United States Mr. Handyman Full time
About the Role

We are seeking an experienced Master Handyman Professional to join our team at Mr. Handyman, a well-respected home repair and maintenance company in the country. As a key member of our team, you will be responsible for delivering exceptional service to our customers, ensuring their satisfaction with every interaction.

Key Responsibilities
  • Complete small to medium-sized maintenance and repairs for residential and commercial projects
  • Communicate effectively with customers to understand their needs and manage expectations about the scope of work and costs
  • Deliver a great experience that wows life-long repeat customers by following the Mr. Handyman Way – a repeatable process that makes it easy to wow the customer every time
Performance Metrics
  • Customer Satisfaction (NPS): Encourage customers to complete a survey after each job to rate their satisfaction with the service
  • Revenue Target: Identify opportunities to provide additional services to customers and increase revenue
  • Effective Billing Rate: Invoicing and collecting payment from customers efficiently
  • Recall Percentage: Guaranteeing all work for one year and ensuring high-quality results on the first attempt
Requirements and Qualifications
  • Culture alignment and commitment to delivering exceptional customer service
  • Rockstar handyman skills and experience in at least three areas: carpentry, bathroom improvements, kitchen improvements, painting, drywall work, plumbing, electrical, floor installation, or building codes
  • Ability to self-manage and work independently, often without supervision
  • Excellent communication and problem-solving skills
  • Valid driver's license and ability to drive a company vehicle
  • Physical stamina to perform tasks that require lifting 50 pounds or more and working at heights
Salary and Benefits

The estimated salary range for this role is $20-$40 per hour, depending on experience and qualifications. We offer a competitive compensation package, including paid time off, medical and dental insurance, retirement plans, and more.



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