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Automotive Service Manager
1 month ago
Job Summary:
The Manager-in-Training (M.I.T.) plays a crucial role in VIP Auto LLC's mission to deliver exceptional customer experiences and results. This position is responsible for learning the VIP culture and management processes to prepare for leading a team and ensuring effective operation in serving customers at their location.
Key Responsibilities:
- Learn the VIP way of building an Extraordinary Team that delivers a different and better customer experience to every customer.
- Learn VIP's processes and be prepared to successfully execute the essential duties and responsibilities listed below.
- Properly schedule the team to meet customers' needs all hours of operation.
- Effectively communicate with the team throughout the day, daily huddles, and bi-monthly store meetings.
- Monitor email throughout the day for customer appointments and communication.
- Train, support, and deliver the 5 for 5 process to educate customers about their vehicle's conditions and partnering with them on any necessary solutions.
- Control the dispatching and assignment of work orders to technicians using the guideline of the first available technician that can perform the work properly.
- Attend off-site meetings and training sessions as needed.
Requirements:
- Strong people management and leadership skills, motivational, supportive, assertive, and decisive.
- Excellent verbal and written communication.
- Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions.
- Strong organization and time management skills.
- A comprehensive understanding of automotive servicing and the industry.
Work Environment:
The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the M.I.T. job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Job duties are performed within an indoor service department (generally 800 to 2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate, and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon the type of service being performed.
Physical Demands:
The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Protective back support belts must be worn while performing strenuous physical activities involving lifting and exerting force.
Essential Physical Activity Requirements:
Less than 1/3 of Time1/3 to 2/3 of TimeMore than 2/3 of TimeSittingReachingStandingPushing / PullingWalkingClimbingKneelingCrawlingEssential Weightlifting/Force Exertion Requirements:
Less than 1/3 of Time1/3 to 2/3 of TimeMore than 2/3 of TimeMore than 21 lbs.Up to 20lbs.Essential Vision Requirements:
- Close vision (clear vision at 20 inches or less)
- Distance Vision (clear vision at 20 feet or more)
- Color Vision (ability to identify and distinguish colors)
- Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
- Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships)
- Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
