Creative Event Coordinator and Retail Specialist
5 days ago
Are you a dynamic and enthusiastic individual who is passionate about creating unforgettable experiences for our guests? Do you have excellent communication skills, the ability to multitask, and a flair for creativity?
We are seeking a highly motivated Creative Event Coordinator and Retail Specialist to join our team at Michaels Inc. in Harrisburg-Carlisle, PA. As a key member of our store team, you will be responsible for planning, coordinating, and facilitating events that bring joy and excitement to our customers.
Event Coordination:
- Plan and coordinate multiple events simultaneously, including children's birthday parties and other craft classes or events.
- Engage with clients of all ages by creating an environment of fun and creativity.
- Demonstrate and instruct party participants in various craft projects, perform face painting, and other activities.
- Facilitate and implement party add-ons such as goody bags, balloons, etc., to company standards.
- Communicate events with clients and store team members.
- Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
- Adjust plans and events based on client feedback and needs.
- Create backup or emergency plans to be executed as needed.
- Ensure client satisfaction for scheduled events.
- Uphold the company's cleanliness and safety standards, setting up, breaking down, and cleaning before and after each event.
Customer Experience:
- Help customers shop, locate products, and provide them with solutions.
- Provide fast and friendly checkout experience.
- Engage customers on the benefits of Rewards programs and Private Label Credit Cards, and complete enrollments.
- Educate customers on Voice of Customer (VOC) survey.
- Assist with Omni-channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
- Participate in truck unloading, stocking, and planogram (POGs) processes.
- Complete merchandise recovery and maintenance.
- Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
- Support shrink and safety programs.
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members.
- Cross-trained in Custom Framing selling and production.
- Participate in daily store cleanliness activities, including sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms.
Preferred Knowledge/Skills/Abilities:
- Energetic and enthusiastic personality.
- Ability to handle job stress and interact effectively with others, including guests of all ages and co-workers.
- Must have excellent people skills.
- Must have experience working with children and children's events.
- Must have good communication skills, including written, verbal, and nonverbal communication as well as listening skills.
- Must have organizational skills, interpersonal skills, and creative problem-solving skills.
- Retail and/or customer service experience required.
Estimated Salary Range: $40,000 - $55,000 per year, depending on experience.
About Michaels Inc.: Michaels is the leading creative destination in North America, operating over 1,300 stores in 49 states and Canada and online at Michaels.com. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
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