Customer Service Representative

1 week ago


Diamond Bar, California, United States Sherwin-Williams Full time
About the Role

We are seeking a skilled Customer Service Representative to join our team as a Paint Specialist. In this role, you will be responsible for delivering exceptional customer service, providing expert knowledge on our paint products, and ensuring high levels of customer satisfaction.

Job Description
  • Provide personalized support to customers, understanding their needs and offering tailored solutions.
  • Stay up-to-date with product features, specifications, and pricing to make informed recommendations.
  • Maintain a clean and organized workspace, adhering to store standards and procedures.
  • Process sales transactions accurately, handle cash and credit card payments, and maintain precise work order files and formulas.
  • Unload delivery trucks, assist in making deliveries, and load/unload merchandise as needed.
  • Develop a thorough understanding of inventory control procedures and suggest ways to improve sales performance.
Requirements
  • Must be at least 18 years old and legally authorized to work in the United States.
  • Ability to read, write, comprehend, and communicate in English and Spanish.
  • Possess basic math skills and ability to operate a cash register.
  • Capacity to lift up to 50 pounds frequently and up to 70 pounds occasionally.
  • Able to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation.
Preferred Qualifications
  • Valid, unrestricted Driver's License.
  • High School diploma or equivalent preferred.
  • At least one year of experience working in a delivery, retail, or customer service position.
  • Previous experience selling paint and paint-related products is highly desirable.
Compensation and Benefits

Our competitive compensation package includes an estimated hourly wage of $18.30, plus opportunities for advancement and professional growth. We offer a comprehensive benefits program, including health insurance, retirement savings plan, and paid time off.



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