Customer Service Representative with Automotive Expertise

15 hours ago


Charlotte, North Carolina, United States Hendrick Automotive Group Full time

Hendrick Acura is seeking a highly skilled and experienced Customer Service Representative to join our team in Charlotte, North Carolina.

The ideal candidate will possess strong communication and interpersonal skills, with a passion for delivering exceptional customer experiences. As a key member of our service team, you will work closely with customers and technicians to identify required maintenance, advise on necessary services, and offer additional repairs and recommendations.

Responsibilities:

  • Provide top-notch customer service, ensuring complete satisfaction with every interaction.
  • Work collaboratively with customers and technicians to diagnose vehicle issues and recommend solutions.
  • Communicate effectively with customers regarding estimated costs, timelines, and repair options.
  • Maintain accurate records of customer interactions, including sales, services, and repairs.
  • Promote Hendrick's commitment to customer satisfaction and loyalty through exceptional service delivery.
  • Develop strong relationships with customers, building trust and confidence in our service team.
  • Participate in ongoing training and development to enhance technical knowledge and stay up-to-date on industry best practices.

Requirements:

  • Bachelor's degree in a related field or equivalent experience.
  • 3-5 years of experience in automotive sales, service, or a related field.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Able to work in a fast-paced environment and meet deadlines.
  • Valid driver's license and ability to operate company vehicles.

Benefits:

  • Competitive salary: $65,000 - $85,000 per year.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • Generous paid time off and holidays.
  • Opportunities for professional growth and advancement within the company.

About Us:

Hendrick Acura is part of the Hendrick Automotive Group, a leading provider of luxury automotive experiences. We are committed to delivering exceptional customer service, quality products, and a positive work environment. If you are passionate about providing outstanding customer experiences and joining a dynamic team, we encourage you to apply.



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