Customer Service Manager

6 days ago


Phoenix, Arizona, United States Oldcastle BuildingEnvelope Full time

At Oldcastle BuildingEnvelope, we're driven by a passion to lead our industry and build a sustainable future. We focus on delivering innovative solutions that exceed customer expectations, fueled by the dedication of our empowered teams and partners. Our core values include safety, integrity, performance culture, teamwork, customer centricity, and agility, which guide us every day to achieve success.

The Customer Service Manager at our Phoenix, AZ facility is not just a job – it's a starting point for an exciting career with a great company. We seek motivated individuals who want to grow with us, equipping them with the knowledge and skills needed to succeed. Our track record of promoting from within is impressive, with opportunities to advance into higher roles of responsibility and pay available throughout the facility. If you're a professional who loves being part of a team and helping us improve every day, this role may be perfect for you.

We're looking for a hands-on, articulate, and driven leader who can move quickly to drive results. This individual will develop, implement, and adhere to customer service policies and procedures, responding promptly to customer inquiries and orders. They'll investigate, track, and resolve customer issues, providing advice and assistance to staff and customers about products and services. Additionally, they'll participate in educational opportunities to enhance their knowledge of the product, coordinating with other internal departments to ensure smooth order execution and flawless delivery.

This role involves fostering and maintaining a positive teamwork environment that reflects our commitment to 100% customer satisfaction. The manager will manage employees by communicating job expectations, coaching, counseling, reviewing, and enforcing policies and procedures. They'll also train new hires as well as provide ongoing development and product training to the current CSR team, enabling them to deliver exceptional customer experiences.

A key aspect of this role is providing customer and sales information and statistics to the sales force and management team, informing policy decisions to promote sales. The ideal candidate will support the sales force as needed and requested, contributing to the growth and success of the organization.



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