Fitness Center Customer Service Representative
1 week ago
We are seeking a highly motivated and customer-focused individual to join our team as a Fitness Center Customer Service Representative.
About the RoleThis role is responsible for providing exceptional customer service to members, prospective members, and guests. The successful candidate will be the face of our fitness center and play a crucial part in ensuring an outstanding member experience.
Key Responsibilities:- Provide top-notch customer service to members and guests, responding to their inquiries and resolving any issues in a timely and professional manner.
- Greet members and guests warmly, making them feel welcome and comfortable in our facilities.
- Answer phones in a friendly and efficient way, handling various questions and concerns with ease.
- Check members in, tour new members, log amenities, and communicate updates and events to members and guests.
- Utilize our point-of-sale system to assist with beverage or merchandise purchases, new membership cards, and billing or payment questions.
- Prior customer service experience is preferred but not mandatory.
- Excellent communication and interpersonal skills are essential.
- The ability to work in a fast-paced environment and multitask effectively.
- A high school diploma or equivalent is required.
- Upbeat and positive attitude, with a strong commitment to delivering exceptional customer service.
As a Fitness Center Customer Service Representative, you can expect:
- A competitive salary of $15.00 per hour.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A generous paid time off policy.
- A free Black Card membership for yourself and your family.
- Ongoing training and development opportunities to help you grow in your career.
At Planet Fitness Inc., we're dedicated to creating a Judgement Free Zone where everyone feels welcome and empowered to reach their fitness goals. We're proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States.
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