Customer Service Representative

1 week ago


Anaheim, United States Apollo Printing & Graphics Full time
Job Summary

We are seeking a skilled and detail-oriented Customer Service Representative to join our team at Apollo Printing & Graphics. As a key member of our front desk staff, you will be responsible for providing exceptional customer service, handling daily operations, and ensuring seamless communication between customers and our production team.

Key Responsibilities
  • Customer Service: Assist walk-in customers with general inquiries, respond to phone calls, and resolve issues in a timely and professional manner.
  • Administrative Tasks: Manage petty cash, process credit card transactions, and maintain accurate records.
  • Operational Support: Assist with printing, copying, scanning, and faxing, as well as maintaining the cleanliness and organization of the front desk area.
Requirements
  • Education and Skills: High school diploma or equivalent, and basic knowledge of MS Office (Excel, Outlook, Word) and Adobe PDF/Creative Suite.
  • Communication and Interpersonal Skills: Excellent verbal and written communication skills, with the ability to work effectively in a team environment and provide top-notch customer service.
  • Adaptability and Problem-Solving: Ability to adapt to changing priorities, work well under pressure, and think critically to resolve complex issues.
Benefits
  • Competitive Salary: $45,000 - $55,000 per year, depending on experience.
  • Ongoing Training and Development: Opportunities to improve your skills and knowledge through regular training sessions and workshops.
  • Benefits Package: Comprehensive health insurance, paid time off, and other benefits.


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