Technical Support Specialist

6 days ago


Corpus Christi, Texas, United States COLT SERVICES LLC Full time

At Colt Services LLC, we offer a competitive salary of $65,000 - $80,000 per year for our Technical Support Assistant role.

Job Description:

The Technical Support Assistant plays a crucial role in ensuring the safe and efficient detection, location, evaluation, and repair of leaks at client work locations. This involves interacting with customers to increase company presence in an assigned geographic area, supervising and training new technicians or assistant technicians, and promoting a safety, quality, and integrity culture within the organization.

Key Responsibilities:

  • Maintain a safe working environment by adhering to Company/Customer safety standards and practices
  • Perform all duties as assigned and adhere to Colt's Core Values
  • Assist in assessing leaking components and reporting findings to operations, engineering, and customer representatives
  • Assist in leak repair operations using various techniques and tasks, including drill and tap, wire wrap and banding, measuring tools, and clamp installation
  • Respond to customer emergencies on-site and maintain on-call status
  • Inspect leak repair devices provided by manufacturing as part of quality control prior to installation
  • Identify necessary safety equipment and coordinate with the plant and Colts safety matrix to perform projects safely
  • Assist with documentation and administrative procedures as required
  • Communicate and collaborate with field personnel, client representatives, and management to achieve successful project completions
  • Maintain awareness of company products and services available to customers
  • Be willing to assist with sales functions throughout assigned territory
  • Willingness to take direction from supervisory staff and maintain good attendance
  • Adhere to quality procedures and demonstrate a strong safety culture

Requirements:

  • High school diploma or equivalent required; technical or trade school education preferred
  • Entry-level position requiring mechanical aptitude and skills
  • Some experience with online leak repair preferred
  • Must be able to pass routine and random drug screening
  • Ability to perform a variety of tasks and prioritize work assignments by specific deadlines
  • Knowledge of plant maintenance and repair work preferred
  • Obtain OSHA 10 and OSHA 30 certification

Work Conditions:

  • Position based out of a branch or site location with geographic responsibility
  • Field duties require indoor and outdoor work in a plant or industrial atmosphere
  • Interaction with other crew employees, supervisors, and customer personnel
  • Working around production machinery with extreme heat and noise levels
  • May be required to work in or near extreme hot or cold environments
  • Must be able to wear safety equipment as required by the safety department for personal protection
  • May travel out of town on a periodic basis


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