Customer Service Leadership Role
7 days ago
We are seeking a motivated and reliable leader to join our team as a Customer Service Supervisor. This role is responsible for managing the operational activities of the department in accordance with established policies and procedures.
Job DescriptionThe successful candidate will have excellent organizational skills, the ability to multitask, and the ability to work well with all levels of management and support staff. This position reports to the General Manager.
- Coach and provide career development to the team
- Correct non-compliant behavior and impose disciplinary action as required
- Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines
- Manage the operational activities of the department in accordance with established policies and procedures
- Manage a staff of team members with varied duties
- Administrative duties, including daily/weekly/monthly reports
- Maximize operational performance for the station by adjusting to changes in operational conditions and proactively solving problems
- Supervise, direct, and monitor personnel in the completion of their duties; adjust as necessary to ensure on-time performance and quality customer service
- Drive motorized equipment
- Provide support when employee absence affects the operation
The ideal candidate will possess:
- Excellent organizational skills and ability to multi-task
- Ability to work independently, set and meet own deadlines
- Ability to work well with all levels of management and support staff
- Able to defuse conflicts among team members
- Familiarity with Microsoft Office Suite
- Prior experience with internal controls processes for accountable items
- Ability to work a flexible schedule
This role offers a competitive salary range of $18.00 - 20.00 hourly, based on location and experience. Additionally, benefits include paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.
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