Mortgage Technology Support Specialist
7 days ago
SMP is a fast-paced, family-valued company looking for a seasoned mortgage professional to provide advanced help desk support to all users for Encompass, including third-party vendors and integrations.
This is a full-time remote position that requires a minimum of three years of experience in the mortgage industry directly supporting users or clients, with a strong focus on providing excellent customer support and technical assistance.
The ideal candidate will have a deep understanding of Encompass, including its features, functionality, and best practices, as well as experience working with mortgage processing and compliance guidelines.
A competitive salary for this role is estimated to be around $70,000-$90,000 per year, depending on location and experience.
Key Responsibilities- Provide timely and courteous assistance to corporate users and partner offices via working tickets, phone calls, and remote assistance.
- Keep a high level of professionalism, positive attitude, and provide top-notch service while keeping both the end-user, compliance, and software best practices in mind.
- Ensure timely assistance in all requests related directly to mortgage origination.
- Support Corporate Trainer for the LOS and other ancillary systems.
- Minimum three years of experience in the mortgage industry directly supporting users or clients.
- Minimum three years of experience working with and supporting Encompass.
- Ability and dedication to troubleshoot, research, and resolve tough issues with a sense of urgency.
- Willingness and positive attitude to help wherever needed, focusing on excellent customer support.
- Strong interpersonal skills that provide a professional end-user experience.
- Detail-oriented with solid organization, documentation, and communication skills.
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