Mortgage Technology Support Specialist

7 days ago


Plymouth, Michigan, United States Success Mortgage Partners Full time
About the Role

SMP is a fast-paced, family-valued company looking for a seasoned mortgage professional to provide advanced help desk support to all users for Encompass, including third-party vendors and integrations.

This is a full-time remote position that requires a minimum of three years of experience in the mortgage industry directly supporting users or clients, with a strong focus on providing excellent customer support and technical assistance.

The ideal candidate will have a deep understanding of Encompass, including its features, functionality, and best practices, as well as experience working with mortgage processing and compliance guidelines.

A competitive salary for this role is estimated to be around $70,000-$90,000 per year, depending on location and experience.

Key Responsibilities
  • Provide timely and courteous assistance to corporate users and partner offices via working tickets, phone calls, and remote assistance.
  • Keep a high level of professionalism, positive attitude, and provide top-notch service while keeping both the end-user, compliance, and software best practices in mind.
  • Ensure timely assistance in all requests related directly to mortgage origination.
  • Support Corporate Trainer for the LOS and other ancillary systems.
Requirements
  • Minimum three years of experience in the mortgage industry directly supporting users or clients.
  • Minimum three years of experience working with and supporting Encompass.
  • Ability and dedication to troubleshoot, research, and resolve tough issues with a sense of urgency.
  • Willingness and positive attitude to help wherever needed, focusing on excellent customer support.
  • Strong interpersonal skills that provide a professional end-user experience.
  • Detail-oriented with solid organization, documentation, and communication skills.


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