Field Services Account Specialist

3 days ago


Lakewood, Ohio, United States CSA America Testing & Certification LLC Full time
Job Summary

We are seeking a highly motivated and results-driven Field Services Account Specialist to join our team at CSA America Testing & Certification LLC. As a key member of our sales team, you will be responsible for building and maintaining relationships with our clients, identifying new business opportunities, and providing exceptional customer service.

Responsibilities
  • Manage the sales process by promptly responding to client inquiries and presenting information as necessary.
  • Support the sales process by providing CSA Group information to prospective contacts and referral customers.
  • Determine client needs and expectations, and relay necessary information to operations to maintain customer satisfaction.
  • Prepare cost proposals of services for clients using applicable questionnaires and worksheets.
  • Send proposals to clients and conduct follow-up calls to provide further information, answer questions, and document these activities for further follow-up.
  • Assist with the operations group in opening an application file and completing documentation necessary for accepted proposals.
  • Maintain accurate and complete client files, including the input of new/existing client information into the shared sales database.
  • Establish and maintain a list of preferred contacts based on reputation, influence, and personal judgment.
  • Develop sales leads through industry experience, internet research, trade show leads, trade magazines, and other suitable resources.
  • Provide information and input into the Commercial Unit to assist with the establishment of new opportunities and areas of focus for CSA Group services.
  • Provide management support in weekly, monthly, and annual sales reports and forecasts.
Requirements
  • Post-secondary education preferred.
  • Four-year degree technical/scientific degree is a plus.
  • 2-5 years of sales, customer service, or marketing experience.
  • Computer proficiency in Word, Excel, PowerPoint, and database applications.
  • Sales Force experience a plus.
  • Excellent verbal and written communication skills.
  • Excellent phone and customer service skills.
  • Detail-oriented and able to handle multiple tasks.
  • Able to maintain positive contacts within all levels of the organization to exchange, explain, and interpret information or ideas and follow-up on client requests.
  • Self-motivated and team-player.
About CSA America Testing & Certification LLC

CSA America Testing & Certification LLC is a leading provider of testing, inspection, and certification services. We are committed to making the world a better, safer, and more sustainable place through our work. Our employees take pride in making a difference in people's lives through the work that we do.



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