Customer Service Representative

21 hours ago


Spokane, Washington, United States Raptor Rooter and Plumbing Full time
Job Title: Dispatch / Customer Service Associate

We are seeking a highly skilled and organized Dispatch / Customer Service Associate to join our team at Raptor Rooter & Plumbing. As a key member of our office staff, you will be responsible for managing schedules, taking calls, and providing exceptional customer service to our clients.

About the Role

This is a full-time in-office position with two available schedules: Monday - Thursday or Friday - Monday. As a Dispatch / Customer Service Associate, you will be the first point of contact for our clients, ensuring that they receive prompt and courteous service. Your primary responsibilities will include:

  • Managing schedules and dispatching service calls to field technicians
  • Providing excellent customer service over the phone and in person
  • Rescheduling appointments as needed
  • Forecasting days and weeks ahead to ensure maximum scheduling efficiency
  • Coordinating with customers and supervising personnel to address questions, problems, or requests
About Raptor Rooter & Plumbing

Raptor Rooter & Plumbing is a family-owned and local company serving the Washington and Idaho area since 2017. We provide top-notch service to every customer we assist, and we are committed to providing a family-like atmosphere for our team members. As a Dispatch / Customer Service Associate, you will be part of a dynamic team that values professionalism, organization, and problem-solving skills.

Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent
  • 2+ years of dispatch experience for a contractor or home improvement company
  • ServiceTitan experience is preferred

If you meet the above requirements and are looking for a challenging and rewarding role, we encourage you to apply today. We offer a competitive wage, great benefits, and a supportive work environment. Apply now to join our team as a Dispatch / Customer Service Associate



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