Patient Access Representative I, II or III Position

7 days ago

Oakland, California, United States UC San Diego Full time
Patient Access Representative Job Overview

UC San Diego Health's Revenue Cycle department supports the organization's mission to deliver outstanding patient care and to create a healthier world. We are a diverse, patient-focused, high-performing team with a commitment to quality, collaboration, and continuous improvement that enables us to deliver the maximum standard of care to our patients.

Under the direct supervision of the Access Manager, the Patient Access Representative will pre-register, pre-admit, and admit patients by telephone and/or in person. The representative will assist with the efficient collection of accurate demographic information, reviews insurance benefits, obtains prior authorizations, patient estimates, cash collections, interacts with physicians/office personnel as well as other hospital personnel, and assist patients with discharge/post-hospital care.

The Patient Access Representative will interact with hospital departments including but not limited to Utilization Review and Patient Business Services to ensure correct and timely reimbursement. The representative will provide support to higher level Patient Access Representatives and other related duties as assigned.

Minimum Qualifications
  • Minimum One (1) year of recent experience in Customer Service or equivalent combination of education and experience.
Preferred Qualifications
  • UC San Diego - Extended Studies Intensive Revenue Cycle Course Certificate.
  • Experience in a medical office or hospital setting.
Special Conditions
  • Must be able to work various hours, days, shifts, on-call, and various locations based on the 24-hour Medical Center's business needs.
  • Employment is subject to a criminal background check and pre-employment physical.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and dozens of outpatient clinics.

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

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