Network Solutions Specialist

4 weeks ago


Atlanta, Georgia, United States High 5 Full time
Job Summary

High 5 is seeking a skilled Network Solutions Specialist to join our team. As a Voice Technology Operations Expert, you will be responsible for handling SNOW requests and incidents during support coverage hours. Your expertise in working with Voice Solutions, specifically Genesys Cloud, will be invaluable in this role.

Key Responsibilities

Identify opportunities for process improvements

Execute support tickets as directed by CAI FTE's and Managers

Follow Standard operating procedures and ensure the SNOW tickets are timely updated and closed

Requirements

2-3 years of experience in the field or in a related area

Familiar with standard concepts, practices, and procedures

Relies on limited experience and judgment to plan and accomplish goals

About High 5

High 5 is a company that values creativity and latitude in our work. We are looking for a team member who can work under general supervision and perform a variety of tasks related to handling incidents and requests.

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