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Customer Service Representative

1 month ago

Charlotte, North Carolina, United States Admark Graphics Full time

At Admark Graphics Systems, we are seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to multitask and problem-solve effectively. You will be responsible for managing multiple accounts simultaneously, prioritizing needs and timing based on customer expectations.

Key responsibilities will include:

  • Providing customer service and support via phone, email, and in-person
  • Managing customer orders and estimates, ensuring accurate and timely delivery
  • Collaborating with the sales team to provide recommendations for material type and job setup
  • Coordinating with the production team to ensure efficient and effective delivery of customer orders
  • Assisting with administrative tasks, such as data entry and record-keeping

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to multitask and problem-solve effectively
  • Experience in customer service or a related field
  • Knowledge of graphic design and printing industry a plus