Housekeeping Associate

4 weeks ago


Concord NC, United States Great Wolf Lodge Full time

Housekeeping Role at Great Wolf Lodge

The Housekeeping Associate is a vital member of our team at Great Wolf Lodge, responsible for maintaining a clean and welcoming environment for our guests. This role involves general cleaning and maintenance duties, including vacuuming, dusting, and restocking supplies.

Key Responsibilities:

  • Clean and prepare guest rooms and areas, including making beds, dusting, and vacuuming.
  • Utilize chemicals according to directions and familiarize yourself with material safety data sheets.
  • Maintain a stocked and organized cart with sufficient supplies.
  • Report maintenance issues through appropriate channels for resolution.
  • Document and secure lost and found items.
  • Communicate with guests in a professional and friendly manner.
  • Conserve energy by closing shades and draperies, and adjusting temperature settings in unoccupied rooms.
  • Report hazardous conditions in the work area or equipment to your supervisor.

Requirements and Qualifications:

  • Willingness to work flexible schedules, including nights, weekends, and holidays as needed.
  • Successful completion of a criminal background check and drug screen.

Desired Qualifications and Traits:

  • Prior experience in housekeeping, including sanitation, laundry operations, and guest services.
  • Excellent customer service and oral communication skills.
  • Previous housekeeping or general cleaning experience.

Physical Requirements:

  • Able to lift up to 30 pounds.
  • Able to push/pull up to 100 pounds.
  • Able to bend, stretch, and twist.
  • Able to stand for long periods of time.
  • Able to work with chemicals according to directions.

Great Wolf Lodge Offers:

  • Medical, dental, and vision insurance.
  • Health savings account.
  • Telehealth resources.
  • Life insurance.
  • 401K with employer match.
  • Paid vacation time off.
  • Paid parental leave.


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