Operations Manager
4 weeks ago
As a key member of the Dane Street team, the Operations Manager will oversee the regional operations center, driving profitability and performance through effective financial and staffing management. This role requires strong leadership and analytical skills to ensure the center meets or exceeds financial and referral goals.
The Operations Manager will be responsible for managing staffing efficiencies, performance expectations, and improvements for existing staff. Regular reporting to management will be required to ensure transparency and accountability.
This is a hybrid position that requires excellent communication and interpersonal skills. The successful candidate will be able to build relationships with key physicians, manage client inquiries, and optimize physician costs.
The Operations Manager will also be responsible for managing staff performance and capacity, including monitoring key performance metrics, conducting performance evaluations, and handling discipline and termination as needed.
This is a challenging and rewarding role that requires a strong business acumen and the ability to work in a fast-paced environment.
Key Responsibilities
- Drive revenue growth through excellent customer service and meeting scheduling best practices.
- Manage client inquiries in a timely manner and ensure timely delivery of high-quality reports.
- Optimize physician costs by ensuring client invoices adhere to the agreed-upon fee schedule and overseeing the proper selection of physicians.
- Build relationships with key physicians to ensure panel retention.
- Manage staff performance and capacity, including monitoring key performance metrics and conducting performance evaluations.
Requirements
- An Associate's Degree or Bachelor's Degree is preferred.
- Business experience in a healthcare and/or insurance setting is preferred.
- Business experience in a Worker's Compensation and/or Auto insurance setting is preferred.
- Excellent communication and interpersonal skills.
- Ability to apply critical thinking and manage time efficiently.
- Computer literacy and typing skills are essential.
Benefits
Dane Street offers a comprehensive benefits package designed to support your well-being and peace of mind. This includes medical, dental, and vision coverage for you and your family, as well as voluntary life insurance options and other benefits.
We also offer a generous paid time off policy and a 401k plan with a company match. Apple equipment and a media stipend are provided for remote workspace.
Dane Street is a fast-paced, Inc. 500 Company with a high-performance culture. We process over 200,000 insurance claims annually for leading national and regional Workers' Compensation, Disability, Auto, and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers, and Pharmacy Benefit Managers.
We provide customized Independent Medical Exams and Peer Review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process.
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