Ophthalmic Support Specialist
5 days ago
We are seeking an experienced Ophthalmic Support Specialist to join our team. As a Clinical Equipment Technician, you will play a vital role in ensuring the seamless operation of our clinical support systems.
Key Responsibilities- Service Contract Management: Oversee service contracts across multiple ophthalmology sites, maintaining and updating records as needed.
- Inventory Coordination: Manage inventory, update retirement records, and apply asset stickers to new or old devices.
- Vendor Liaison: Troubleshoot networked and exam lane hardware issues by liaising with vendors and creating cases as necessary.
- Staff Training: Provide comprehensive training on ophthalmic devices and hardware for staff at all sites.
- Incident Management: Act as the primary point of contact for incident tickets, collaborating with IT teams to maintain device functionality.
- Equipment Operation: Operate networked ophthalmic equipment within the clinic workflow, utilizing tools like Epic MWL, Forum, and advanced storage systems.
- Data Retrieval: Assist tech teams in retrieving patient data across devices to address missing information.
- Documentation: Develop and maintain training documents to ensure consistent processes across sites.
- Order Management: Resolve issues with discontinued or incorrectly billed orders, facilitating communication among techs, physicians, and billing departments.
- Experience as an Ophthalmic Tech or equivalent experience in medical device support.
- Expertise in medical device troubleshooting and maintenance.
- Strong understanding of optometry medical/equipment terminology and functions.
- Excellent problem-solving skills and ability to maintain strong vendor relationships.
The estimated annual salary for this position is $65,000 - $80,000, depending on experience.
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